South Africa is one of the world’s top six Mercedes-Benz AMG markets and as such the brand’s customers need a little extra attention. So five brand new AMG Performance Centres have been opened in Mercedes-Benz Century City in Cape Town, Mercedes-Benz Umhlanga in Durban, Mercedes-Benz Bryanston, Mercedes-Benz Bedfordview and Mercedes-Benz Menlyn in Pretoria.
“The targeted training of AMG Sales and Service experts all over the world through a uniform coaching partner ensures first-class service delivery at every touch-point throughout the customer relationship,” says Eckart Mayer, the boss Mercedes-Benz Cars SA. “A ‘hotline’ to the experts of AMG at the Mercedes-Benz South Africa office also guarantees that the high standards of service expected by AMG customers can be met: Every AMG Performance Centre can make direct contact with an AMG expert, should they have any questions about the product or specific configuration possibilities.”
Five AMG specialists were recently taken on a highly advanced course at the Mercedes-Benz Dynamic Driving facility at the Zwartkop Raceway in Tshwane. The learnt the ins and outs of AMG cars in a safe and contained environment.
3 comments:
Does this mean any existing AMG centre in Johannesburg is not authentic? I know of one in the South.
Hey Anon. We are waiting for comment from Daimler on that. We should have something by the end of today (Monday, 23 November 2009).
Here's the response from Daimler SA: "We did not have dedicated AMG Performance Centres before this - all Mercedes-Benz dealers sell AMG models but these centres have dedicated sales and service staff and a dedicated area where the customer is handled."
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