HONDA SAYS: Honda models have won four customer satisfaction index (CSI) awards in the annual JD Power and Associates CSI survey – more than any other manufacturer or importer in South Africa.
The four Honda models singled out by the survey are the Jazz compact hatchback, the four-door Civic sedan, the FR-V people mover, and the CR-V compact SUV. A fifth Honda model, the Accord sedan, came second in the medium car category.
The JD Power CSI awards, considered among the most authoritative in the industry, represent overall ownership satisfaction after 10 to 21 months of ownership. The CSI survey incorporates vehicle quality/reliability, vehicle appeal, service satisfaction and ownership costs.
Survey forms were sent to more than 150 000 owners of passenger cars and pick-ups nationally, with 12 181 responses included in the latest JD Power study.
The Honda Jazz took the honours in the lower small car category with a top score of 892 points, while the Honda Civic sedan was the best performer in the upper small car group, with 874 points.
In the compact MPV category, the Honda FR-V ranked first with 864 points, while the Honda CR-V took first place in the compact SUV sector with 874 points.
In overall CSI terms, across all sectors, the Jazz and the Accord placed second and third overall, with the Civic sedan and CR-V fifth and sixth, giving Honda four models in the national CSI top 10.
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